Troubleshooting Email Clients for Name.com Email and Hosting Email

Email clients are applications like Outlook, Mac Mail, Android or iPhone email apps that you can use to check the email products you purchase here at Name.com. They can be somewhat tricky to set up, as exact settings are required for them to work correctly. Follow the below steps to troubleshoot your email client for either Name.com Email or Hosting Email. 

1. Determine which email product from Name.com you are using. See your email or hosting product here: name.com/account/product
2. Check your domain for the correct DNS records for the Email product and make sure your user's email address is listed in the email product:
   • For Name.com Email, try and apply the template for the DNS records to verify they are correct and there are no typos. See: Adding Name.com email MX records
   • For Hosting Email, verify the DNS records, and make sure that there is an A record to tell the MX record where to find the mail server. See: Adding MX records for hosted email 
3. Determine the Email Client are you using, and view the correct support article that will have the correct settings: 
   1. Name.com Emai (mail.name.com):
      
      • Setup email in Outlook 2013
      • Setup email in Apple Mail
      • Setup email on iPhone/iPad
      • Setup email on Android
      • Adding POP or IMAP server setting to an email client
   2. Hosting Email through cPanel (hs#.name.tools):
      • Customizing general settings for hosted email client
      • Setting up hosted email on your iPhone
4. Check to make sure if the password of your email account will work, try logging into the webmail version of the email product or update your password:
   
   • Name.com Email: Access your webmail for your Name.com email at mail.name.com, update your password here: Changing your Name.com email password
   • Hosting Email: Accessing your hosted email via webmail, update your password here: Changing your hosted email password

Further troubleshooting tips: 

• If the email client is not working, but logging into webmail works, take screenshots of your email settings in the email client, and provide the screenshots to support.
• If you are using an incorrect password in an email client for Hosting Email, you might need to share your IP address with Support so we can see if your server is blocking your IP address: www.name.com/ip
• Occasionally email accounts are suspended for spamming and malicious activity. In this case, you will need to contact support for further assistance.

Note: We are limited when troubleshooting email client settings because we do not manage third parties (i.e. Outlook, Apple Mail, iPhone, Android, etc.) and therefore it’s beyond the scope of our support. We are responsible for ensuring your webmail is functioning and what settings should be in place. Beyond that, we recommend checking that you are using the latest version of your email client to avoid interruptions and challenges with connections.