Name.Com Privacy Policy

Collection of Information

The information we collect about you depends on how you use our Products and Websites or otherwise interact with us. In this section, we describe the categories of information we collect and the sources of this information.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information directly from you when you visit our website and create an account, purchase a Product from us, request customer support, connect with us via email, or otherwise communicate with us. The types of information that we collect directly from you include your name, email address, postal address, phone number, and any other information you choose to provide. For example, if you purchase a domain name registration Product, you will provide your registrant name, organization, address, email, fax, phone number, and contact information for various stakeholders, including administrative, technical, and billing contacts. If you purchase one of our Products, we work with a third-party payment processor to process your payment information.

Information We Collect Automatically

We automatically collect information about your interactions with us or our Websites, including:

• Transactional Information: When you purchase one of our Products, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
• Device, Usage, and Activity Information: We collect information about how you access our Products and Websites, including data about the device and network you use (such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type). We also collect information about your activity on our Products and Websites, access dates and times, browsing behavior (such as pages viewed and links clicked), and information about your activity on specific pages (such as mouse movements, keystrokes, and items placed in your cart).
• Chat and Audio Content: If you contact our support team through our chat feature or by phone, we may monitor and retain those conversations, including for training purposes.
• Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies, pixels, and session replay, to collect information about your interactions with our Websites and our marketing communications. These technologies help us improve our Websites and marketing communications, personalize your experience, and analyze your interactions with us, including to count visits and understand popularity of different features. For more information about the cookies and similar tracking technologies we use, and the choices available to you, see the Targeted Advertising and Analytics and the Your Choices sections below.

Information We Collect from Other Sources

We obtain information from other sources. For example, we may collect information from entities that gather and license business contact information and industry partners.

Additionally, if you create or log into your Name.com account through a third-party sign-in integration (such as Google), we will have access to certain information from that platform, such as your name, and any other information the third-party platform discloses about you, in accordance with the authorization procedures determined by such platform.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or infer that you are looking to purchase certain Products based on your browsing behavior and past purchases.

Use of Information

We use the information we collect to provide the Products you have purchased, manage your account and our business relationship with you, and to engage in marketing. We also use the information we collect to:

• If you purchase one of our domain name registration products from us or your reseller, we process the associated information to carry out the registration of your domain, to ensure that your registration functions as expected, and that registrations do not affect the security of our systems. We also process it to centralize authoritative registrant data at the registry level to ensure the ongoing continuity, security, stability and resiliency of the domain name system (“DNS”). To register your chosen domain name, we are required to process your data in accordance with our contracts with the Internet Corporation for Assigned Names and Numbers (“ICANN”). In these instances, we act as a “joint controller” of your information, working together with the TLD's registry operator and ICANN;
• Process and fulfill your purchases, including to register domain names you purchase and verify registrant eligibility, where applicable;
• Maintain and improve our Products and Websites, including but not limited to maintaining the integrity of the current dual failsafe system at the registrar and registry levels;
• Develop new products and services;
• Personalize your experience with us;
• Send you technical notices, security alerts, support messages, and other transactional or relationship messages;
• Send you marketing communications (see the Your Choices section below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our products and services;
• Target advertisements to you on third-party platforms and websites (for more information and to opt out, see the Targeted Advertising and Analytics section below);
• Mitigate DNS abuse, including but not limited to the investigation and mitigation of reported instances of abuse Name.com considers to be contrary to the terms of its Acceptable Use Policy;
• Detect, investigate, respond to, prosecute, and help protect against security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of Name.com and others; and
• Comply with our legal and financial obligations.

Identity Verification

In limited circumstances, we may be required to take additional steps to verify your identity in connection with certain Products, such as domain name registrations, that you purchase. In these cases, we will ask you to provide additional information, including a government ID that includes an image of your face and an additional, separate electronic image of your face (sometimes called a “selfie”). Our trusted vendor will use image analysis technology to compare those facial images to determine if they match. The analysis of your facial images may involve the collection and analysis of data about your face, including characteristics and measurements of your face, that qualify as “biometric” data under the laws of some jurisdictions. We do not process such information for any purposes except to verify your identity. We delete your facial images and all data derived from your facial images not later than 90 days after receipt.

Targeted Advertising and Analytics

We engage others to provide analytics services, advertise Name.com and our Products to you on third-party sites and services, and perform related services across the web and in mobile applications. To do this, Name.com and these partners may use cookies, web beacons pixels, SDKs, and similar technologies to collect information about your use of our Services and third-party services, including your device identifiers, IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, order information, items added to cart, and conversion information. This information is used to deliver advertising targeted to you on other companies' websites and mobile apps, understand the effectiveness of this advertising, analyze and track data, and better understand your activity. If you are in the United States, you may opt out of cookie-based ad targeting on our website by clicking the link titled "Your Privacy Choices" on the footer of our websites. If you are outside of the United States, you will be presented with consent options upon arriving at our websites and can subsequently change those choices using the “Cookie Settings” link. Your choice will be linked to your browser only; therefore, you will need to renew your selections if you visit our website from a new device or browser, or if you clear your browser's cookies.

In addition to ad targeting activities that rely on cookies and similar technologies, we work with advertising partners to translate other identifiers, such as your email address or phone number, into a unique identifier (called a hashed value) that such partners can then use to show ads that are more relevant to you across the web and in mobile apps. You may opt out of these disclosures by contacting us at [email protected].

The activities described in this section may constitute “sharing,” or “selling” under the California Consumer Privacy Act. See the Additional Information for California Residents section below for details.

You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices or www.youronlinechoices.eu (if you reside in Europe) or https://youradchoices.ca (if you reside in Canada). Your device may also include a feature that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes

Disclosure of Information

We disclose information about you as described in the Targeted Advertising and Analytics section above and in the following scenarios:

• Vendors and Service Providers. We make personal information available to our vendors, service providers, contractors and consultants who perform services on our behalf, such as companies that assist us with payment processing, Product provision, marketing, analytics, and customer service.
• Domain Name Registration Organizations. If you use our domain name registration services, we may disclose certain personal information to registry operators and escrow providers to effectuate the proper registration of your domain name and in accordance with ICANN requirements. Data held by the escrow provider can be used to restore a registrar in the event of a catastrophic event, or a failure of the registrar’s systems. In this case, the data may be securely transferred to another registrar to ensure the ongoing security and stability of the DNS and to prevent any interruption to the proper functioning of registered domains.
• WHOIS Services. In connection with legal requirements, including those imposed by ICANN, we may be required to make certain domain name registration information available on an interactive webpage (https://www.name.com/whois-lookup). If you elect to use certain privacy services, we make information about the service, rather than the registration information available, when permitted.
• Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• To Protect the Rights of Name.com and Others. We may disclose personal information if we believe that your actions are inconsistent with our policies (including our Acceptable Use Policy), if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Name.com or others.
• Professional Advisors. We disclose personal information to our legal, financial, insurance, and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• Corporate Transactions. We disclose personal information in connection with, or during negotiations of, certain corporate transactions, including a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Corporate Subsidiaries. Personal information may be disclosed between and among Name.com and certain of its subsidiaries under common control and ownership. With Your Consent or at Your Direction. We make personal information available to third parties when we have your consent or you intentionally direct us to do so.

We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. We maintain and use this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

Your Choices

Account Information

You can update certain information stored within your account with us at any time by logging in and navigating to the settings menu.

Cookies and Similar Tracking Technologies

Name.com uses cookies and similar tracking technologies, as described in the Targeted Advertising and Analytics section above. You can usually adjust your browser settings to remove or reject browser cookies. In addition, if you are in the United States, you may opt out of cookie-based ad targeting on our website by clicking the link titled "Your Privacy Choices" on the footer of our websites. If you are in Europe, you will be presented with consent options upon arriving at our websites and can subsequently change those choices using the “Cookie Settings” link.

Communications Preferences

You may opt out of receiving text messages or promotional emails from us by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your orders with us or our ongoing business relationship. Depending upon where you live, we may only send you promotional emails where we have your consent to do so.

Additional Information for California Residents

California has enacted the California Consumer Privacy Act (“CCPA”), which grants California residents certain rights and requires specific disclosures. If you reside in California, this section applies to you and also serves as our California notice at collection.

In the preceding sections, we explain how we collect, use, and disclose information about you, as well as our targeted advertising and analytics practices and scenarios in which we may undertake additional identity verification. As required by the CCPA, we use the tables below to explain this same information.

Use and Disclosure of Personal Information for Business Purposes

In limited circumstances, we may collect information that could be considered sensitive “biometric” information under the CCPA, for the restricted purpose of verifying your identity as described in the Identity Verification section above, but we do not use or disclose sensitive personal information for other purposes, including to infer characteristics about you.

As described in the Collection of Information section above, we collect personal information from various sources, including directly from you, automatically when you access or use our Websites, and from third-party sources.

We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this Privacy Policy.

Sales and Sharing Activities

We also disclose certain categories of personal information to show you targeted ads on third-party properties and for related purposes. These disclosures may be considered “sales,” or “sharing,” under the CCPA, and the table below provides more information about our practices.

We do not engage in sales, sharing, or targeted advertising using personal information about consumers we know to be under the age of 18.

Your Rights

Opt Out of Sales and Sharing

You may opt out of activities that we engage in that constitute “sharing,” or “sales” of personal information under the CCPA by:

• Cookies and Similar Technologies: Clicking the “Your Privacy Choices ” link on the footer of our Websites and following the instructions that appear. Your opt-out choice will be linked to your browser only; therefore, you will need to renew your opt-out choice if you visit our Website from a new device or browser, or if you clear your browser’s cookies; and
• Other Identifiers: Emailing us at [email protected] to opt out of “sharing,” and “sales” based on your email address and other non-cookie identifiers.

If you reside in California, you can also opt out by visiting our website with a legally recognized universal opt-out signal enabled, such as the Global Privacy Control.

Access, Correction, and Deletion

If you are a California resident, you have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.

To request access, correction, or deletion of your personal information, please contact us at [email protected]. To authenticate your request, we may ask you to provide some additional information, such as about Products previously purchased from us.

Nondiscrimination

You have the right not to be discriminated against for exercising any of your privacy rights.

Authorized Agents

You may also designate an authorized agent to submit rights requests on your behalf. For access, correction, or deletion requests, we may ask authorized agents to submit proof of their authority to make a request, such as a valid power of attorney or proof that they have signed permission from the consumer who is the subject of the request. In some cases, we may contact the individual who is the subject of the request to verify their own identity or confirm the authorized agent has permission to submit the request. If you are an authorized agent seeking to make a rights request on behalf of a California resident, please email us at [email protected].

Additional Information for Individuals Outside of the United States

International Transfers

Name.com is based in the United States, and we and our service providers process and store personal information on servers located in the United States and other countries. Whenever we make restricted international transfers of personal information, we take steps to ensure that your personal information receives an adequate level of protection (by putting in place appropriate safeguards, such as contractual clauses) or ensure that we can rely on an appropriate derogation under data protection laws. Where relevant, you may request access to any safeguard which we use to transfer your personal information outside of the European Economic Area, the United Kingdom, or Switzerland (although we may need to redact data transfer agreements for confidentiality reasons).The information we collect about you depends on how you use our Products and Websites or otherwise interact with us. In this section, we describe the categories of information we collect and the sources of this information.

For personal information about EEA, Swiss, and UK individuals, Name.com complies with the EU-U.S. and Swiss-U.S. Data Privacy Frameworks and the UK Extension to the EU-U.S. Data Privacy Framework (collectively, the “Frameworks”), each as set forth by the U.S. Department of Commerce. As described in our Frameworks certification, Name.com has certified that it adheres to the Frameworks Principles with regard to the processing of personal information received from the EEA, Switzerland, and the UK in reliance on the Frameworks. In accordance with the Frameworks, we remain responsible under the Onward Transfer Principle for personal information that we disclose to third parties for processing on our behalf. To learn more about the Frameworks or to view our certification, please visit the Frameworks website. The Federal Trade Commission has jurisdiction over Name.com’s compliance with the Frameworks.

Name.com commits to resolve Frameworks Principles-related inquiries and complaints about our processing of personal data under the Frameworks. Individuals located in the EEA, UK, or Switzerland can contact us with inquiries or complaints at [email protected]. If we are unable to resolve the complaint, you may refer the complaint to your local data protection authority, and we will work with them to resolve the issue. Contact details for the relevant data protection authorities can be found using the links below:

• For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
• For individuals in the UK: https://ico.org.uk/global/contact-us/
• For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html

In certain circumstances, the DPF provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Framework Principles.

Legal Basis for Processing

If you are located in Europe or another jurisdiction that requires a lawful basis for processing personal information, please note that when we process your personal data as described in this Privacy Policy, we do so in reliance on the following lawful bases:

• To perform our responsibilities under our contract with you (e.g., processing payments for and providing the Products you requested);
• When we have a legitimate interest in processing your personal information to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with
you);
• To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications); or
• When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing of your personal information, you may withdraw such consent at any time.

Data Subject Requests

If you are located in Europe or another jurisdiction that grants you data subject rights, you have the right to (1) access your personal data, including in a portable format, (2) request erasure of your personal data, and (3) request correction of inaccurate personal data. In addition, you may have the right to object to certain processing or request we restrict certain processing. To exercise any of these rights, please contact us at [email protected].

If you have a concern about our processing of personal data, we encourage you to contact us in the first instance. However, if we are not able to resolve it, you may have the right to lodge a complaint with the Data Protection Authority where you reside (if you live in the EEA, UK, or Switzerland, see links in the International Data Transfers section for contact information).

Individuals in Canada

If you are a Canadian resident, this section applies to you.

Consent

By submitting personal information to Name.com, our service providers, or our agents, you consent to the collection, use, disclosure, and transfer of your personal information in accordance with this Privacy Policy and as permitted or required by law.

You may withdraw your consent at any time to the collection, use, disclosure, or transfer of your personal information by contacting Name.com as set forth in the Contact Us section below. If you withdraw your consent (or if you decide not to provide certain personal information), you acknowledge that Name.com may not be able to provide you, or continue to provide you, with certain products, services, or information that may be of value to you.

Canada’s Anti Spam Law

Name.com will only send you commercial electronic messages (“CEMs”) where we have your express or implied consent to do so. Your consent to receive CEMs is implied where we have an existing business relationship with you, or you have reached out to us and made an inquiry within a certain time frame. You may unsubscribe from receiving CEMs at any time, by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].